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Connecting to Databases from Off-Campus

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    Accessing Databases

            For log in help, please go to accounts.ewu.edu or call Tech-Eze at 359-6411

    Problems connecting to a database from off-campus?

            Answer the questions below to help us diagnose your remote access connection problem.

    1. Are you currently an EWU student, faculty or staff?

    Yes: Continue on to Question 2
    No: Only current EWU students, faculty and staff have access to our licensed databases

    2. Are you using an proprietary ISP's, such as AOL or CompuServe?

                 Some versions of these ISP's do not work well with all databases.

    Yes: Follow the process below to open another browser

    For Windows O/S:

    1. Once connected to your Internet service, minimize your ISP browser window
    2. Click the Start button and choose Programs
    3. Click FireFox, Internet Explorer or Google Chrome

    For Mac O/S:

    1. Once connected to your Internet service, minimize your ISP browser window
    2. Click MAC Hard Drive and choose Applications
    3. Click Safari or Firefox or Google Chrome

    No: Continue to Question 3

    3. Students:  iTech account created (aka NetID )

    Yes:  Proceed to question 4.
    No:  Please go to accounts.ewu.edu to get your account name or reset your password

    4. Did you connect to the verification page?

                 Yes: Enter in the data requested exactly as stated in question 5
                 No: The network or server may be temporarily unavailable, please try again later

    5. Do you have your cookies disabled or limited on your Internet browser?

    Your computer must be able to accept all cookies for this service to work

    6. Does your browser block pop-up windows?

    Some of our databases require pop-up windows. Changing your browser settings to allow pop-ups may solve the problem.

    Google Chrome blocks pop-up windows by default but does not give you a message they are blocked.

    Other possible problems:

    1. The service provider may be down.
    2. If you are still having difficulty accessing the online electronic resources remotely please call Doris Munson at 359-6395 or e-mail dmunson@ewu.edu

    Contact Information

    EWU Libraries
    816 F Street
    Cheney, WA 99004

    email: ewu.circulation@ewu.edu
    phone: 509.359.7888

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